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- Troubleshooting
- Troubleshooting ---------- This troubleshooting procedure requires that you have requested a WebEx client. If this is not the case, please submit a ticket via the HRZ Service Desk. ---------- If the WebEx computer app displays the error “Connection to phone services is disconnected,” there is a simple procedure to fix this.
- Phones
- Phones Quick Reference Guide Initial setup of telephone 9851 If you have received a new telephone in a box, first assemble the telephone and connect it to the network port on the rear left. The telephone will now start up. Once the telephone has completed the start-up process, a prompt should appear on the display requesting that an activation code be entered.
- Kleopatra
- Kleopatra With the help of a digital user certificate according to the X.509 standard, you can sign and encrypt files, among other things. The software Kleopatra is suitable for convenient signing/encryption and checking/decryption of files. Requirements
- Application
- Application As a rule, user accounts are managed by the following units according to the Regulations & Contracts administered. If you wish to make changes, please contact the organizational unit responsible - they will then contact the University Computing Center if necessary.
- Security
- Security Digital electronic signatures and encryption of files can be used to increase security in the area of data drives. To be able to use these, a digital user certificate is required. During the creation process, a digital key pair is generated which is confirmed by a certification authority. This key pair consists of 2 parts, the private and the public key:
- WebApps
- WebApps The Collaboration Cloud is provided with various functions by so-called web apps, which you can see in the upper area when using the Collaboration Cloud with the help of a web browser. The University Computing Center has installed the following web apps:
- Time Recording
- Time Recording At Jade University, working hours are recorded for certain groups of employees using the “Prime WebSystems” product from Primion Technology AG. If you have any questions about the content of your time registration account, please contact your responsible HR officer.
- Wired Access
- Wired Access Note: The following settings should only be configured if no Wi-Fi connections are available. If you plan to use a wired connection, please consult with us beforehand so that we can explore possible alternatives. If these changes are made independently and without prior consultation, we cannot guarantee support for any resulting issues in the future.
- Webex
- Webex Cisco Webex is used as a universal software client for telephony, meetings and messages. The following supported devices are generally available as hardware: * Headset C 722 * Cisco Desk Camera 1080p In justified exceptional cases, a hardware telephone may also be used:
- News-Feed
- News-Feed Current news of the computing centre is in the Infosys of the Jade University. You can have insight with any web browser with the following links: * Infosys of the Jade University * Start page of the HRZ-Wiki The news are given in the RSS-Feed format, which provides additional access options: