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en:hrz:helpdesk:start

Helpdesk

You can receive help in the following ways:

Call Center

The call center of the university computing centre can be reached unter the following telephone numbers during the general opening hours:

Location Telephone Number
Elsfleth 4690
Oldenburg 3690
Wilhelmshaven 2690

Further information can be found among the item Call Center.

In Person

You can reach the staff of the computing centre in person and on the spot during these opening hours:

Location Opening Hours
Elsfleth Mo.-Fr. 8am - 12am
Oldenburg Mo.-Fr. 8am - 4pm
Wilhelmshaven Mo.-Fr. 8am - 4pm

Remote

For the remote support, we use the remote maintenance software pcvisit by the company pcvisit Software AG. Please download the customer module for the remote support.

Ticket System

Via our ticket system, you can send us a message and receive help: https://www.jade-hs.de/hrz-helpdesk/

Further information can be found among the item Ticket System.